Terms.

Creating a FlatCRM account means you accept these terms and the Privacy policy. If you sign up on behalf of a company, you confirm you have the authority to bind it.

FlatCRM is a small CRM for 1–2 person teams: contacts, deals, tasks, inbound email capture, CSV export. The cap and feature list on /pricing describes the current plans. We change features over time; we won’t silently strip something material from a plan you’re paying for.

The trial is 14 days, no card required. After that, paid plans are monthly subscriptions billed by Lemon Squeezy as Merchant of Record — they handle the card, the invoice, and the local sales tax. The first charge happens when you upgrade, then on the same calendar day each month. Cancel any time from Settings and access continues to the end of the paid period.

30 days, no questions. Mail support@flatcrm.appwith the order number and you’ll have a refund and a confirmation by end of next business day. Refunds happen even if the product works fine and you just changed your mind. Outside that window, write anyway — we read everything and refund a lot of things that don’t strictly qualify.

FlatCRM is a CRM, not a sending platform. You agree not to:

• —Use FlatCRM to send unsolicited bulk email to people who haven’t asked to hear from you.
• —Upload contact data you don’t have a lawful basis to process (consent, contract, legitimate interest).
• —Scrape, reverse-engineer, or rate-limit-evade the product.
• —Resell, sublicense, or repackage FlatCRM as your own product.
• —Store anything that requires a regulated framework we haven’t signed up to (PCI cardholder data, US healthcare PHI under HIPAA, classified material).

Breach of any of these is grounds for immediate suspension. We’ll mail you first if there’s any reasonable interpretation under which you weren’t breaching.

You own what you put in. We process it on your behalf under the Privacy policy and the DPA available on request. Export and delete are one button each in Settings.

FlatCRM, the brand, the code, and the design are ours. Nothing in these terms grants you a licence beyond the right to use the hosted product while subscribed.

We aim for high availability but don’t carry an uptime SLA at this price. If a long outage costs you a month of value, mail support@flatcrm.appand we’ll credit the month. We may change the product, pricing, or these terms; material changes are emailed at least 30 days ahead and you may cancel before they take effect.

FlatCRM is provided “as is”. To the maximum extent permitted by Polish and EU law, our aggregate liability for any claim is capped at the fees you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, beyond that cap. Nothing in these terms limits liability for fraud, gross negligence, or anything else that can’t lawfully be limited.

You may close your workspace at any time from Settings. We may suspend or terminate accounts that breach 05 — Acceptable use or that fail payment for more than 30 days, after a written notice and a chance to cure.

These terms are governed by the law of Poland. Disputes are resolved in the competent Polish courts. EU consumers keep their mandatory consumer-protection rights; nothing here overrides them.

All notices, all questions, all disputes: mail support@flatcrm.app. Acknowledged within one business day.